Privacy Policy
Last updated: 31 August 2026
Togethr (“we”) helps people talk across languages with translated video calls and chat. This policy explains what we collect, why, how long we keep it, and how to get rid of it.
We never store the audio of your calls. While you are on a call your speech is streamed to OpenAI, which turns it into text so the other person can read it in their language. Togethr never writes that audio down: it is not saved to our databases or our file storage at any point, so there is no recording of a Togethr call for us to hand over, leak, or replay. The text of what was said is a different matter: each finished sentence is saved into the conversation as a message, so the transcript of a call stays in the chat afterwards, exactly like the messages you type.
Calls are not the only place the app listens. The chat box has a microphone button you can hold to dictate a message instead of typing it. That audio takes a different route from call audio, and it is described in full under Dictation below.
Information we collect
- Account information — a username, display name, and email address. If you sign in with Apple or Google, we receive your email address and your name from them and use them to create the account; with Sign in with Apple you may choose to give a private relay address instead of your real one.
- Messages and their translations — chat messages you send and the translated text produced from them, so they can be delivered and read in each person’s language.
- Photos and videos — pictures and videos you send in a conversation, stored so the other person can open them.
- Speech during calls — processed in real time to produce translated captions, and never stored as audio (see above). The resulting text is saved into the conversation.
- Dictated speech — if you hold the microphone button in the chat box, what you say is recorded and turned into text. The audio goes to Apple and to OpenAI to be transcribed; we do not store it. See Dictation.
- Presence — whether you are currently online, and the time you were last seen. This is written whenever the app opens or closes and is shown to the people you have conversations with, so they know whether it is worth calling you.
- Call records — who called whom, when, and for how long. We need this to meter calls against the minute allowance.
- Subscription and purchase records — the plan you are on, when it expires, the minutes you have used, and the transaction identifier Apple gives us for each purchase. Apple handles the payment; we never see your card or billing details.
- Device push tokens — the identifiers Apple and Firebase issue for each device you install the app on, so we can ring the right device for an incoming call or message.
- Abuse reports — if you report someone, we store the account identifier of the person reporting, the account identifier of the person reported, the reason chosen, the message the report was about, and the time it was filed.
- A technical account identifier used to keep you signed in.
- Server logs — our servers record errors and request diagnostics, which can include your account identifier.
We do not collect your location, your contacts, your browsing history, or any analytics or advertising data. There is no advertising or analytics SDK in the app.
How we use it
We use this information only to provide the app: signing you in, delivering and translating your messages and calls, showing your contacts whether you are online, notifying you when someone calls or writes, measuring call time against the plan that is paying for it, and acting on reports of abuse. We do not sell your data, use it for advertising, or track you across other apps or websites.
Dictation
You can hold the microphone button in the chat box and speak instead of typing. Nothing is recorded unless you are holding it. Here is exactly where that audio goes.
While you hold the button, your microphone is streamed to Apple’s speech recognition so the text appears as you talk. The app deliberately does not force Apple’s on-device recogniser: Apple’s compact offline model is much weaker outside English, and a mis-heard word here does not stay a visible typo — it gets translated into confident nonsense for the other person. So that audio leaves your device and is processed on Apple’s servers. For dictation, Apple is a speech processor, not only our sign-in and billing provider.
The app records the same clip to a temporary file on your device at the same time. When you let go, that clip is sent to our server, which passes it to OpenAI for one more accurate transcription that replaces Apple’s rough version in the message box. Our server holds the clip only for the moment it takes to forward it — it is never written to our databases or our file storage — and the app deletes the temporary file as soon as the transcription comes back or fails.
If either step fails, you keep whatever text you already have; nothing is retried and nothing is kept. The text itself only becomes a message if you press send, and is then treated like any other message you typed.
Service providers
We use trusted third parties to operate the app, who process data only to perform these functions on our behalf:
- Google Firebase (Google Cloud) — account sign-in, the message, media, presence and billing databases, our server functions and their logs, and push notifications.
- OpenAI — translation of message text, real-time transcription and translation of call speech, and transcription of dictated chat messages. Call audio and dictation clips pass through OpenAI to be transcribed; we keep no copy of either, and OpenAI processes them under its own API terms rather than to train its models.
- LiveKit — real-time audio/video call transport.
- Apple — speech recognition for dictation, which sends that audio to Apple’s servers; Sign in with Apple, if you use it; delivery of push notifications and call rings to Apple devices; and all purchases, since App Store billing is the only way to pay for Togethr. Apple tells us which plan you are entitled to.
- Google — Sign in with Google, if you use that button.
How long we keep it
| What | How long |
|---|---|
| Messages and their translations, including call transcripts | For as long as your account exists |
| Photos and videos sent in a conversation | For as long as the conversation exists; deleted when the account is deleted |
| Call and billing records | Up to 7 years, as Dutch and EU financial record-keeping rules require |
| Server logs | 30 days |
| Presence | Overwritten each time you go online or offline; removed with your account |
| Call audio | Never stored |
| Dictation audio | Never stored by us; the copy on your device is deleted as soon as it has been transcribed |
These are the longest we keep each thing. Deleting your account removes most of it sooner, as described next.
Be aware that there is nothing in the app that deletes a single message or a single photo. Neither person in a conversation can remove something the other sent, which also means a photo an abuse report was filed about cannot be made to disappear. Deleting your account is what removes your conversations and everything in them.
Deleting your account
You can delete your account from inside the app, on the Profile screen, under Delete account — no email to us and no waiting. Because it cannot be undone, you are asked to confirm who you are first: your password, or the Apple or Google sheet you originally signed in with. Once you confirm, the account is gone and the teardown of everything attached to it runs on our servers immediately afterwards.
That teardown permanently removes your profile and every username you have ever held, your conversations and the messages, call transcripts, photos and videos in them, your call and metering records, your minute allowance and subscription entitlement, your presence, and your device push tokens.
Two things deliberately outlive a deleted account:
- Abuse reports — both reports filed about you and reports you filed about someone else, so that deleting an account cannot be used to erase a complaint or to strip a complaint of the person who made it. A report holds the two account identifiers, the reason, the reported message, and the time it was filed.
- The record of each Apple purchase — the transaction identifier, the product bought, and the account identifier that redeemed it. This is what stops one App Store purchase being redeemed again on a second account. It does not lock you out of what you paid for: once the account named on it no longer exists, the claim is treated as free, so if you sign up again the subscription and any never-expiring top-up minutes Apple is still billing you for can be claimed by your new account.
If you would rather not do it in the app, you can ask us to delete your account at the address below and we will do it for you. You can also ask us for a copy of the data we hold about you, or to correct it.
Children
Togethr is not directed to children under 13 (or the minimum age in your country).
Contact
Questions or deletion requests: privacy@togethr.chat.